Privacy Policy

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 Privacy Policy
Last updated: April 17, 2025

Complete Home Solutions ("CHS") is a brand operated and managed by Hycross Management Ltd. ("the Company"). This Privacy Policy explains how we collect, use, and protect your personal data in accordance with applicable privacy laws, including the TCPA, GDPR, CCPA/CPRA, and other regulations.

By using this website and submitting your information, you agree to the practices described in this policy.

We may collect the following types of personal data:

• Contact info: name, phone number, email, address
   
• Device data: IP address, browser, device type
   
• Usage data: page visits, time on site, clicks
   
• Consent metadata (via TrustedForm): timestamp, session data, referral URL
   

We collect your information to:

• Match you with relevant home improvement service providers
   
• Contact you via phone, SMS, or email (including via automated systems)
   
• Comply with legal obligations
   
• Maintain proof of consent for marketing and lead generation
   

By submitting your information, you acknowledge and consent that your data may be shared with relevant partners for the purpose of providing home improvement quotes, including but not limited to Champion Windows and Home Exteriors. This site is operated by a third-party lead generation company (Hycross Management Ltd.) and not Champion itself.

We use TrustedForm by ActiveProspect to document proof of consent. This includes tracking your visit session, IP address, user agent, and timestamp to certify that you submitted your information voluntarily.

We use cookies and similar technologies to enhance the website experience and measure marketing performance. You can manage your cookie preferences via your browser.

Depending on your location, you may have the right to:

• Request access to or deletion of your personal data
   
• Opt out of the sale or sharing of personal data
   
• Revoke your marketing consent
   
• Request data portability
   

To exercise these rights, contact: alex@hycross.je

Your data may be stored or processed outside your local jurisdiction. We take reasonable steps to secure your information.

If you have any questions about this policy, email us at: alex@hycross.je